Keeping it running
Delivery is the beginning for us, not the end. The party that built it is also the party that picks up when it falls over in the evening.
That is exactly why most people knock on our door: their previous builder was gone, or only reachable by email. Software nobody maintains is not an asset but a bill that has yet to arrive.
What we do
Ongoing, cancellable per quarter.
- Hosting and management on our own servers in Rotterdam.
- Monitoring day and night, stepping in before you notice.
- Updates and security patches on a fixed rhythm.
- Back-ups we actually restore, not just create.
- Continued development in the same sprint rhythm as before.
What you get
- Fixed response times, in writing in an SLA.
- A developer who knows your platform, not a helpdesk with a ticket.
- A short quarterly account of what happened.
- Everything in your name: code, servers, accounts and documentation.
What we need from you
- A contact who can report issues and set priority.
- Clarity on what counts as an outage for you and what is a wish.