Developers are good at solving the problem they are inside of at that moment. They are considerably worse at calling back, at tracking whether that one promise from three weeks ago is still written down anywhere, and at sending an invoice that adds up.
That is precisely the difference between an agency you have to chase and an agency you do not. Anna is the reason we are the second kind. She guards the others' diaries, so if a call next week no longer fits, you hear that today instead of hearing nothing.
She also guards the others' diaries. If a call next week no longer fits, you hear that today instead of hearing nothing.
A promise is a promise. Even a small one.
At most companies "we will get back to you" means it is on a list nobody looks at. Here we agree when you will hear something, and if that moment slips you hear that too. Saying you do not know yet is fine. Saying nothing is not.
She also handles the paperwork nobody gets excited about and everybody needs to be right: the data processing agreement, the SLA, the invoices and the questionnaires from procurement departments. That saves you a week waiting on someone who fits it in around other work.
What to call about
- Booking, moving or cancelling an appointment.
- Invoices, contracts and the data processing agreement.
- Anything you want to share before a call, so it is on the table when you walk in.
- The question of where something has got to.
